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PlateAlert Terms and Conditions

Effective Date: 06 April 2025

These Terms and Conditions ("Terms") govern your access to and use of the PlateAlert service, including all related websites, mobile applications, hardware (including PlateAlert cameras), software, data storage, and SMS or notification features (collectively, the "Service").

By purchasing, registering, or using the Service, you agree to be bound by these Terms. If you do not agree, you may not use the Service.

1. Definitions

  • "You" / "User" means any person or entity who purchases or uses the PlateAlert service.

  • "PlateAlert" refers to the service and platform operated by Farmalert Ltd, a New Zealand-registered business.

  • "Camera" refers to the PlateAlert solar-powered 4G LTE surveillance camera.

  • "Subscription" means the recurring payment required to maintain access to the Service features including image upload, notifications, and storage.

2. Use of Service

2.1. You must be 18 years or older to use the Service.

2.2. The Service is only to be used for lawful surveillance and monitoring purposes. Use must comply with all applicable laws in New Zealand, including the Privacy Act 2020.

2.3. You are responsible for ensuring camera installation complies with local council rules and road safety laws.

2.4. You must not use the Service to harass, stalk, or unlawfully monitor individuals.

3. Hardware and Installation

3.1. PlateAlert cameras are supplied with solar power and 4G LTE capability. We also supply a compatible SIM card and data plan as part of the service.

3.2. FarmAlert is not responsible for 4G coverage or third-party telco issues.

3.3. Hardware is sold as-is with a limited 12-month warranty against manufacturing defects. Improper installation, environmental damage, or tampering voids this warranty.

4. Subscription and Payment

4.1. Your Service access requires a valid and active subscription (monthly or annual), paid via Stripe or another approved method such as Direct Debit

4.2 On a standard subscription, vehicle events are limited to 20 vehicles per 24hr period starting from 6pm.  Further events can be purchased on a Pro plan.  Contact FarmAlert to enable a Pro Subscription.

4.3. Failure to maintain payment will result in suspension of the Service, including camera uploads, notifications, and storage access.

4.4. You may cancel your subscription at any time, but refunds are not provided for unused time.

4.5. Hardware purchases are separate and non-refundable after delivery, except where required by the Consumer Guarantees Act 1993.

5. Data Use and Privacy

5.1. Images and metadata (e.g., time, GPS, camera ID) from the Camera are stored in Google Firebase in New Zealand or Australia.

5.2. Data is retained only while you maintain an active subscription. Expired accounts may result in permanent deletion of stored data.

5.3. You own the content generated by your camera but grant FarmAlert a license to use the data for operational purposes, including security, debugging, and service improvements.

5.4. FarmAlert follows reasonable industry practices to secure your data but cannot guarantee 100% security.

5.5. Personal data is handled in accordance with our Privacy Policy and the Privacy Act 2020.

6. Notifications

6.1. Notifications may be delivered via SMS, email, or push (if app-supported). SMS notifications may incur a cost (e.g., $0.105/NZ SMS) depending on your subscription.

6.2. You are responsible for managing notification settings and recipients via your PlateAlert account.

7. Limitations and Liability

7.1. FarmAlert is not liable for any loss or damage caused by hardware failure, software issues, or third-party services (e.g., SMS providers, mobile data networks).

7.2. The Service is provided on a best-effort basis. FarmAlert does not guarantee uninterrupted access or real-time delivery.

7.3. To the fullest extent permitted under New Zealand law, FarmAlert limits its liability to the replacement value of the Camera or the amount paid in subscription fees in the 12 months preceding any claim.

8. Suspension and Termination

8.1. FarmAlert may suspend or terminate your access to the Service if you breach these Terms.

8.2. You may terminate your account at any time by ceasing payments and notifying us.

9. Changes to Terms

9.1. FarmAlert reserves the right to update these Terms at any time. Users will be notified via email or notification of material changes.

9.2. Continued use after such changes constitutes acceptance of the revised Terms.

10. Contact

For questions, support, or feedback, contact:

FarmAlert Support
Email: [support@farmalert.net]
Phone: [027 242 2253]
Website: www.farmalert.net

These Terms and Conditions are governed by and interpreted in accordance with the laws of New Zealand.

Last Updated: 06 April 2025

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